---
title: 'Human Agent'
icon: 'user-headset'
---

The **Human Phone Agent** empowers your organization with a personal touch, enabling human agents to:

- **Make outbound calls** directly to customers, using the handoff phone number set up after purchasing the AI phone number.
- **Receive incoming calls**, ensuring that customer queries and issues are handled by a real person when needed.
- **Instantly call contacts**, allowing for quick and efficient communication with key customers or stakeholders.

### Setting Up the Handoff Phone Number

After purchasing your AI phone number, you can set up a handoff phone number for human agents. This number will be used to make and receive calls, offering a seamless transition from AI to human interaction.

<img src="/phone/setting-up-phone.png" alt="Setup AI Phone Number" />

### Using the Human Phone Agent

Once the handoff phone number is configured, human agents can immediately begin making and receiving calls. This feature is especially useful for:

- **Personalized customer support**: When AI alone isn’t enough, human agents can take over to provide detailed and empathetic support.
- **Sales and follow-ups**: Human agents can directly engage with leads and clients, driving sales and fostering stronger relationships.

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